Welcome to Support
Thank you for using FUGO Ground Handling. We're here to help you with any questions, issues, or feedback you may have. Please use the contact methods below to reach out to us.
Frequently Asked Questions
How do I get started with the app?
After installation, log in with your organization credentials. If you don't have credentials, please contact your administrator.
I'm having trouble logging in
Please ensure you're using the correct credentials provided by your organization. If problems persist, contact your IT administrator or our technical support team.
How do I report a bug or issue?
Please send an email to our technical support team at ist.planning@fugoaviation.com with a detailed description of the issue, including device information and steps to reproduce.
Is my data secure?
Yes, we take data security seriously. All data is encrypted and stored securely. Please refer to our privacy policy for more information.
Common Issues & Solutions
App crashes
Try restarting the app or your device. If the issue persists, contact technical support.
Sync issues
Check your internet connection and try refreshing the app.
Missing data
Ensure you have the proper permissions and are logged in with the correct account.
Performance issues
Close other apps and ensure you have sufficient storage space.
Response Times
We aim to respond to all inquiries within 24-48 hours during business days. For urgent issues, please mark your email as "URGENT" in the subject line.